Shipping policy
Luxora Shipping & Delivery Policy
Thank you for choosing Luxora. We strive to deliver your luxury items safely, securely, and as quickly as possible. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
- Processing window: All orders are processed within [3] to [7] business days.
- Exclusions: Orders are not processed, shipped, or delivered on weekends or public holidays.
- High-volume delays: During peak shopping seasons or promotional events, processing may take an additional [10] business days.
- Notification: We will notify you via email if a significant delay occurs in shipping your order.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed clearly at checkout.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Domestic | [3] to [7] business days |
[Free] |
| Expedited Domestic | [3] to [7] business days | [Free] |
| International Shipping | [15] to [17] business days | Calculated at checkout |
Delivery delays can occasionally occur due to courier issues or customs clearance.
3. Shipment Confirmation & Order Tracking
- Tracking email: You will receive a Shipment Confirmation email once your order has shipped.
- Active number: This email will contain your tracking number(s), which will become active within 24 hours.
4. Customs, Duties, and Taxes
- International policy: Luxora is not responsible for any customs fees, duties, or taxes applied to your order.
- Customer responsibility: All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, VAT, etc.).
5. Damages, Lost Packages, and Address Errors
- Damaged items: Luxora is liable for products damaged or lost during transit. If you received your order damaged, please contact our support team immediately to file a claim.
- Sustaining proof: Please save all packaging materials and damaged goods before filing a claim.
- Incorrect addresses: We are not responsible for orders delivered to an incorrect address provided by the buyer. Please double-check your shipping details at checkout.
6. Contact Information
If you have any questions about our shipping practices, please reach out to our customer care team:
- Email: [luxoracloths@gmail.com]
- Phone: [0371-7752816]